Refund & Exchange Policy

At Himtaj Jewelry, we are committed to your satisfaction. Please read our exchange policy carefully before making a purchase.

1. No Returns

We do not accept returns. All sales are final. We encourage you to review product details carefully before placing your order. If you still have doubts while purchasing, feel free to text us on our Whatsapp: +91 9773690444.

2. Exchanges

We offer exchanges in the following cases:

The item received is defective or damaged upon delivery
The wrong item was sent

To request an exchange, please contact us within 48 hours of receiving your order with your order number and clear photos of the issue.

3. Exchange Conditions

To be eligible for an exchange, the item must be:

Unused and in its original condition
In the original packaging
Reported within 48 hours of delivery

4. Non-Exchangeable Items

Custom or engraved jewelry
Items purchased on sale or with a discount code
Items that have been worn, resized, or altered

5. Shipping for Exchanges

Customers are responsible for shipping costs when sending items back for exchange. We recommend using a trackable shipping service.

6. How to Request an Exchange

Contact us through our website with your order number, reason for exchange, and supporting photos. Our team will review and respond within 2 business days.

7. Contact Us

For any questions about our exchange policy, please reach out via our website contact page.